Customer channels
Email and ticketing
Incoming support tickets and replies
Voice and telephony
Live calls, summaries, and transcripts
Slack, Teams, and portal
Internal requests and customer self-service
Laava SDK core
Agent runtime
State, memory, policies, and orchestration
Event bus
Streaming activity, traces, and dashboard events
Review and handoff
Human approval, escalation, and audit trail
Tools and data
Tool registry
CRM, ERP, invoice, logistics, and usage tools
Knowledge and vector search
Policies, SOPs, embeddings, and citations
Operational stores
Postgres, pgvector, Redis, objects, and traces
Laava Box S
2x RTX PRO 6000
Local inference, embeddings, speech, and private runtime
Model services
Agent reasoning, reranking, STT, and TTS
Private deployment
Customer-controlled network and data boundary
Outputs
Answers and actions
Drafts, voice responses, updates, and tasks
Human review queue
Approvals for risky, financial, or low-confidence work
Metrics and traces
Activity feed, outcomes, latencies, and audit trail